Delivery & Returns
When can I expect my delivery?
If you order before 2pm we will send it out the same day 1st class signed for you should expect your package in 1-3 days in the UK.
If you live in Europe then it will take 5-10 days to recive your package.
Rest of the world 5-10 days, we are not responsible for paying for your local taxes and clearance fees, so please be aware of this before ordering.
We will contact you to give you your tracking number for your peace of mind.
When can I return my product?
You can only return your My White Secret products if you have not opened or used the product in any way and you return it to us via the address we can give you if you request it from us. We can never refund you if your products have been opened under any circumstances. We are unable to give refunds on orders where incorrect addresses have been given.
Please note this is not a money back guarantee product.
What happens if I want to cancel my order for a refund?
If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.
Need more info?
Feel free to contact us at firstname.lastname@example.org if you have any other Qs once you have read the FAQ :)