Delivery & Returns
COVID-19. We’re working our hardest to deliver your order on time. Some orders might be slower than usual. Thank you for your patience.
Where does My White Secret ship to?
My White Secret ships worldwide.
Shipping is FREE for United Kingdom.
When can I expect my delivery?
UK: If you order before 2pm we will send it out the same day 1st class signed. You should expect your package within 1-3 days.
Delivery to Europe can take 5-10 business days.
Delivery for the rest of the world will take 5-10 days.
International customers are responsible for their local taxes and clearance fees. Please be aware of this before ordering.
We will contact you to give you your tracking number for your peace of mind.
How do I track my order?
You will receive a shipping confirmation with a tracking number via e-mail when your order ships. If you have any questions, please reach out to us at email@example.com.
I'm having problems with the tracking.
Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via firstname.lastname@example.org. We can give you the inside info.
CANCELLATIONS AND RETURNS
When can I return my product?
We're sorry you didn't love My White Secret. Please reach out to email@example.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest. We´ll give you the address to return your products.
Note: You can only return your My White Secret products if you have not opened or used the product in any way. We can never refund you if your products have been opened under any circumstances. We are unable to give refunds on orders where incorrect addresses have been given.
Please note this is not a money back guarantee product.
What happens if I want to cancel my order for a refund?
If you request a cancellation of your order we cannot always 100% guarantee that it will be cancelled. We physically cannot cancel orders after 30 minutes of you placing your order. Please ensure you review your order before confirming your purchase.
STILL HAVE QUESTIONS?
We´re help to help you! Contact our Customer Service team at firstname.lastname@example.org